25-01-2013, 04:50 PM
MCKINSEY’S 7S FRAMEWORK
FRAMEWORK.ppt (Size: 336.5 KB / Downloads: 26)
THE HARD S’s
Strategy: the direction and scope of the company over the long term.
Structure: the basic organization of the company, its departments, reporting lines, areas of expertise and responsibility (and how they inter-relate).
Systems: formal and informal procedures that govern everyday activity, covering everything from management information systems, through to the systems at the point of contact with the customer (retail systems, call center systems, online systems, etc).
THE SOFT S’s
Skills: the capabilities and competencies that exist within the company. What it does best.
Shared values: the values and beliefs of the company. Ultimately they guide employees towards 'valued' behavior.
Staff: the company's people resources and how the are developed, trained and motivated.
Style: the leadership approach of top management and the company's overall operating approach.
MCKINSEY’S APPROACH TO PROBLEM-SOLVING
The problem is not always the problem
Create structure through “M.E.C.E.”
Don’t reinvent the wheel
Every client is unique (no cookie cutter solutions)
Don’t make the facts fit your solution
Make sure your solution fits your client
Sometimes let the solution come to you
No problem is too tough to solve
THE 80/20 RULE
- 80% of an effect under study will be generated by 20 of the examples analyzed
- A small fraction of elements account for a large fraction of the effect
Examples:
80% of sales from 20% of sales force
80% of orders from 20% of customers