25-06-2013, 02:56 PM
Office Administration
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Office administration is a set of day-to-day activities related to financial planning, billing and recordkeeping, personnel, and physical distribution and logistics, within an organization.
Office administration includes planning work assignments for staff, supervising staff, and requesting new office equipment and repairs on existing equipment.
Office administration
It includes the functioning of various departments like
front office
medical records
billing
finance management
HR etc..
FRONT OFFICE
Front office is the heart of the hospital.
First interactive point
Maintains customer relationship
Customer relationship management (CRM) is a term applied to processes implemented by a company to handle their contact with their customers.
software is used to support these processes, storing information on customers
Information in the system can be accessed
and entered by employees in differentdepartments, such as Billing, Account, sales,marketing, customer service, Admission, In-Patients Services, performance management, human resource development.
Details on any customer contacts can also be stored in the system.
The rationale behind this approach is to
improve services provided directly tocustomers and to use the information in thesystem
Objectives of registration staff
Ensure smooth and pleasant transition from home to hospital
Create the best first impression of the hospital
Managing the feelings and attitudes of patients towards the institutions, staff and their medical care
REASONS FOR LOW PERFORMANCE:
Lack of proper resources
Inadequate training of staff
Insufficient staffing
Lack of monitoring / error detection methods
Lack of feedback on error rates, resulting in a lack of accountability for errors
Pressure to register patients rapidly, often at the expense of data quality
Lack of assistance required to accomplish the tasks required
FINANCIAL ACCOUNTING:
The Financial Accounting deals with Cash/Bank, Receipt/Payments, Journal Voucher and General Ledger etc.
Books like Cashbook, Bankbook and Ledger book can be generated.
This generates reports like Trail Balance, Balance Sheet and Profit and Loss statement. The Financial Accounting Screens describe about the Account Payable, Account Receivable and General Ledger.