08-02-2013, 12:07 PM
PRODUCT- PROCESS TECHNOLOGIES
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DEFINITION
Machines, equipment and devices that contributing to an operation, transforming materials, information and customers to add value and fulfill the operations strategic objective
ROBOTICS
Automatic, position- controlled, reprogrammable, multi function manipulator having several degrees of freedom capable of handling materials, parts etc. through variable programmed motions for the performance of variety of tasks
Eg: Warehouses, welding
INFORMATION PROCESSING TECHNOLOGIES
Device which collects, manipulates, stores & distributes information
Computer-based technologies linked with telecommunication operations
Digital communication carries both voice & non voice traffic at the same time
CASE STUDYTECHNOLOGY & RETAIL REVOLUTION
Sociologist Professor Laurie Taylor- Hi-tech shopping doomed if attention not paid to people’s psychological needs. ‘People welcome advice,’
Businesses where customers are less sure about what they want to buy and where products cannot be delivered through the mail may not be the best candidates for technology-based selling