13-10-2012, 11:53 AM
QFD_4.ppt (Size: 925 KB / Downloads: 46) Quality Function Deployment(QFD)
QFD_4.ppt (Size: 925 KB / Downloads: 46)
What is QFD?
Quality Function Deployment is a design planning process driven by customer requirements.
QFD deploys “The Voice of the Customer” throughout the organization.
QFD uses planning matrices -- each called “The House of Quality”.
The Objectives of QFD
Determine the voice of the customer.
Examine the company’s response to this voice.