25-06-2013, 02:58 PM
Questionnaire designing on banking sector
Questionnaire designing.pptx (Size: 114.96 KB / Downloads: 18)
QUESTIONNAIRE
I am ABHISHEK KUMAR, a student of Birla Institute of Technology, Noida. A study on “CUSTOMER SATISFACTION LEVEL IN BANKING SECTOR ” is being conducted by me as a research work. I will be grateful to you for providing frank responses. The data will be used exclusively for academic purpose only, without disclosing your identity.
RESEARCH QUESTION : What is the customer satisfaction level in BANKING sector ?
RESEARCH OBJECTIVE :
To study customer satisfaction level in BANKING sector
To study various services to increase the customer satisfaction level
To study the effect of monetary and non monetary benefits provided by the bank to the customer
VARIABLES TO BE STUDIED : Demographic and behavioural