19-12-2012, 06:55 PM
Interpersonal
1 Interpersonal.ppt (Size: 664.5 KB / Downloads: 103)
Characteristics of Nonverbal Communication
Intentional or unintentional
Ambiguous
Primary
Continuous
Multichanneled
Functions of Nonverbal Communication
To provide information
To regulate interaction
To express or hide emotion and affect
To present an image
To express power and control
Regulate Interaction
Facial expressions or gestures that are used to control or regulate the flow of a conversation
Express Emotion or Affect
Facial expressions and gestures that augment the verbal expression of feelings
Touch
Touching and being touched are essential to a healthy life
Touch can communicate power, empathy, understanding
Personal Space at Work
Your office
Your desk
A table in the cafeteria that you sit at regularly
Self-Presentation
What message do you wish to send with your choice of clothing and personal grooming?
Improving Nonverbal Communication Skills
When receiving messages
Don’t automatically assume
Consider gender, culture and individual differences
Pay attention to all aspects of nonverbal communication
Use perception checking