02-10-2012, 10:16 AM
Team Effectiveness and Team Measurements
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Team Effectiveness
Probably the most fundamental ingredient of effective teams is TRUST. Its belief in the reliance, ability, and integrity of the other.
Unless team members trust one another, building effective work team is impossible
Dimensions Influencing Team Effectiveness
1- Size:
its difficult to pinpoint an ideal group size because it depends on the group’s purpose.
in groups of less than 5 members, there will be more personal discussion and more complete participation.
As group size grows there are several advantages and disadvantages:
Advantages:
more potential human resources that are available to perform the work and this can boost performance.
Disfunctions:
more difficult to participate effectively.
communication become difficult.
there is a tendency to split into subgroups.
Cohesiveness:
Measures the loyalty to the group by its members.
As cohesiveness rises so will participation and the emphasis on group accomplishment will rise.
As conformity rises so does cohesiveness.
Small groups allow high cohesiveness.
Cohesiveness increases with success.
Communication Media
Face to Face
Highest Information Richness.
Can take a advantage of the verbal and nonverbal signals.
Provides for instance feedback.
Managers gain advantages from the informal talk with the workers.
Video Conferences provide almost the same richness and reduce the travel costs.
Impersonal Written Communication
Lowest richness
Good for multi receivers Messages
Newsletters and Reports goes as an example
Emails Trend
Emails is growing rapidly in large firms
Words in all CAPITALS are seen as screaming for the receiver.
Pay attention for your spelling and punctuate your message for easy reading
Emails allowed the worker to work in their homes and stay in touch with their colleagues
Communication Networks in Group and Teams
Communication is informal and flows around issues, goals and projects.
Vertical Communication: goes up and down in the corporate hierarchy
Horizontal Communication: between employees in the same level. Even the informal communication can span levels and department.
Grapevine: informal network carrying unofficial information through the firm.
Managers communication skills as senders
Send clear and complete messages.
Encode messages in symbols the receiver understand.
Select a medium appropriate for the message AND monitored by the receiver.
Avoid filtering and distortion as the message pass through other workers.
Ensure a feedback mechanism is included in the message.
Provide accurate Information to avoid rumors.
Pay attention to what is send as message.
Be a good listener, don’t interrupt.
Ask questions to clarify your understanding.
Try to understand what the sender feel.
Try to understand the different linguistic styles.