25-08-2017, 09:32 PM
WORK SYSTEM
WORK SYSTEM FRAMEWORK.pptx (Size: 93.32 KB / Downloads: 37)
INTRODUCTION
A work system is a system in which human participants and/or machines perform work using information, technology, and other resources to produce products and/or services for internal or external customers.
WORK SYSTEM FRAMEWORK
The work system approach for understanding systems includes both a static view of a current (or proposed) system in operation and a dynamic view of how a system evolves over time through planned change and unplanned adaptations.
This framework is prescriptive enough to be useful in:
Describing the system being studied.
Identifying problems and opportunities.
Describing possible changes.
Tracing how those changes might affect other parts of the work system.
Information
includes codified and non-codified information used and created as participants perform their work. Information may or may not be computerized.
Data not related to the work system is not directly relevant, making the distinction between data and information secondary when describing or analyzing a work system. Knowledge can be viewed as a special case of information.
Technologies
include tools (such as cell phones, projectors, spreadsheet software, and automobiles) and techniques (such as management by objectives, optimization, and remote tracking) that work system participants use while doing their work.
Products and services
are the combination of physical things, information, and services that the work system produces. This may include physical products, information products, services, intangibles such as enjoyment and peace of mind, and social products such as arrangements, agreements, and organizations.