07-08-2012, 03:22 PM
Hollers Kernel Process Management System
Hollers-- Kernel- finallllllll doc.docx (Size: 1.23 MB / Downloads: 36)
INTRODUCTION
Hollers Kernel System is an implementation strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes.
Primarily focus on sales activities, marketing, customer service, and technical support. The overall goals are to find, get new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. This system describes a company-wide business strategy including customer-interface departments as well as other departments.
Recognizing that service is an important factor in attracting and retaining customers, organizations are increasingly turning to technology to help them improve their clients’ experience while aiming to increase efficiency and minimize costs.
The online customer care project is a vital component for reducing your support load. Customer can be in touch with the Online Customer Care Desk 24x7. They use the user-friendly interfaces to post requests and know about their request status and also about the previous solutions given to the requests.
Existing System
The Present system causes loss of managerial control, because it is more difficult to manage outside service providers than managing one’s own employees. The hidden costs are difficult to calculate or prepare for. These include legal costs related to putting together a contract between two companies and the time spent to coordinating the contract and Threats in security and confidentiality.
Disadvantages
• It is time consuming process as the user has to type the dbase commands. He has to remember all the commands which are difficult.
• It is limited to a single system.
• A user who wants only to have some information has to contact the administrator every time.
• Using the MS-Access they are able to store only 2500 records only.
• The present system is very less secure.
Proposed System
Proposed System suggests a modular structure for complete isolation of the Calls, Call details and Administration modules. This system allows access to all employees based on their roles. This modular structure reduces security risks and prevents the possibilities of malicious activities of users.
SYSTEM REQUIREMENTS AND ANALYSIS
Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.[1] Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.
Module Description
Customer Module
The online customer care project is a vital component for reducing your support load. Customer can be in touch with the Online Customer Care Desk 24x7. They use the user-friendly interfaces to post requests and know about their request status and also about the previous solutions given to the requests.
The Home Page contains Links not only for Home, Contact Us, Etc, but also for ‘Login-For-Employee’, ‘Post-a-Query’, ‘Previous-Solutions’ and ‘Query-Status’ which must be redirected to their respective pages (via authorization check where ever required).
Query Module
A click on Post Query link redirects to the Post a query page where the insertion of the query along with name of the customer who posted the query, contact no, etc into the respective table.
The link Previous Queries lets us to access a page that allows the user to select the particular dept from a dropdown list and get the respective department specific queries and solutions.
The Query Status should the Stored procedure through a business layer specific to the page and Gets the query status from the backend.
SYSTEM DESIGN
System design is transition from a user oriented document to programmers or data base personnel. The design is a solution, how to approach to the creation of a new system. This is composed of several steps. It provides the understanding and procedural details necessary for implementing the system recommended in the feasibility study. Designing goes through logical and physical stages of development, logical design reviews the present physical system, prepare input and output specification, details of implementation plan and prepare a logical design walkthrough.
The database tables are designed by analyzing functions involved in the system and format of the fields is also designed. The fields in the database tables should define their role in the system. The unnecessary fields should be avoided because it affects the storage areas of the system. Then in the input and output screen design, the design should be made user friendly. The menu should be precise and compact.